REFUND POLICY

 

At Glamrusco, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to make it right. Please review our refund policy below.

1. Eligible Products

You may request a refund for items purchased from any of the following collections:

  • 🕯️ Candle Collection

  • ✨ Room & Linen Spray Collection

  • 🎁 Gift Set Collection

  • 🪞 Accessories Collection

To be eligible, the item must be:

  • In new, unused condition

  • In its original packaging

  • Returned within 14 days of delivery

2. Non-Refundable Items

We cannot offer refunds for:

  • Opened or used candles and sprays

  • Final sale or clearance items

  • Customized or personalized products

  • Gift cards or digital items

3. Damaged or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery. Email us with your order number and clear photos of the item and packaging. We will promptly issue a replacement, store credit, or full refund.

4. Refund Timeline

Once your return is received and inspected, we will process your refund within 2 to 3 business days. The refund will be issued to your original method of payment, and you’ll receive a confirmation email once it’s complete.

5. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service for your return.

6. How to Request a Refund

To initiate a refund, please contact us at:

📧 [glamruscohome@gmail.com].
Include your order number, item details, and reason for the return.

7. Order Cancellations

If you need to cancel your order, please contact us within 12 hours of placing it. Orders that have already shipped cannot be canceled but may still be eligible for return.

If you have any questions about this policy, don’t hesitate to reach out.
Thank you for shopping with Glamrusco — where elegance meets everyday living